POS Specialist

Spencer's • Egg Harbor Township, NJ

197d • $23 - $25

About The Position

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit Halloween, we do the right thing always - integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount.

Requirements

• Bachelor's Degree or equivalent certificate or work experience.
• Strong technical background & problem-solving skills.
• Strong analytical, research, and reporting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience taking detailed, comprehensive notes using an incident management ticketing system.
• Point of Sale support experience a plus.
• Experience using SQL queries and Management Studio a plus.
• Familiarity with Mobile Device Management software a plus.
• Familiarity with operational data automation software (eg, Remotelink) a plus.
• Knowledge of Microsoft Office programs and Adobe Acrobat are required.

Responsibilities

• Provide advanced technical support to stores, troubleshooting point-of-sale, system, software & application concerns.
• Provide 2nd level support to the stores and escalate issues to 3rd level support and management when appropriate.
• Record all troubleshooting and results diligently and completely with an incident management ticketing system.
• Complete various daily technical and reporting tasks.
• Work with store associate end users to identify advanced technical issues and determine resolutions.
• Receive calls and tickets escalated by 1st level support.
• Test all POS software and hardware to evaluate suitability, performance, and functionality.
• Report findings and make recommendations to management & development teams.
• Perform daily tasks such as investigating transaction logs.
• Investigate and report persistent or recurring technical issues to management.
• Review and research ticket history to diagnose and address chronic issues.
• Support Mobile Device Management (MDM) software to remotely control and troubleshoot mobile field devices.
• Research inventory scans, transactions, and other relevant issues via SQL Server Management Studio (SSMS) and report findings.
• Test and deploy Windows updates to the field using Windows Server Update Services (WSUS).
• Write, update, and review relevant documentation needed for the field and departmental needs.
• Maintain and update department labs, including the Spencers Production, Spencers Testing, and Spirit Production labs.
• Assist in general department training, preparation of management reports, and participation in product user groups.
• Work closely with the Hardware and Development teams to ensure cohesive and comprehensive support of the stores technical services.
• Perform all tasks assigned by Management.

Benefits

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree