POS & Hardware Support Specialist, Redmond, WA

Compass Group•Redmond, WA

2d•$80,000 - $88,000

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.Job SummaryThe POS & Hardware Support Specialist is responsible for providing 1st and 2nd level technical support, configuration, control, and maintenance of enterprise Point-of-Sale (POS) systems. This role requires strong technical aptitude, hands-on hardware experience, and excellent customer service skills. The Specialist will support both new and existing locations, ensure system reliability, and contribute to the consistent operation of POS and IT hardware across the organization.

Requirements

Technical degree preferred, or 2+ years professional IT experience.
4+ years of POS hardware/software installation and maintenance experience preferred.
2+ years of desktop/laptop hardware support experience.
Experience in food service or hospitality environments preferred.
Programming or scripting knowledge preferred.
Familiarity with APIs preferred.
Understanding of TCP/IP and basic network troubleshooting.
Experience with Windows OS, Windows Server, and Windows Embedded systems.
Proficient with MS Office and SharePoint.
Strong customer service orientation and ability to assist non‑technical users.
Excellent multitasking, organization, and attention to detail.
Ability to work both independently and within a small team.
Strong English verbal and written communication skills.
Can‑do attitude with initiative.

Nice To Haves

Hospitality industry experience a plus.

Responsibilities

Provide 1st and 2nd level support for POS-related issues, including but not limited to terminals, kiosks, printers, credit card readers, RFID readers, and online platforms.
Investigate and resolve menu configuration and maintenance requests across all POS platforms.
Manage, prioritize, and self-assign POS support tickets; escalate to POS vendors as needed.
Track and follow up on tickets through resolution, ensuring documentation or RCA completion.
Perform POS software/hardware troubleshooting, testing, and corrective actions.
Execute routine POS maintenance including installation, configuration, upgrades, and repair.
Support staging, configuration, and shipping of POS hardware for new sites and refreshes.
Investigate and respond to technical assistance requests for desktops, laptops, and peripherals.
Process requests for new hardware, software, or IT peripherals.
Perform general hardware and software troubleshooting, testing, and issue resolution.
Assist with staging, configuration, and shipment of equipment for new or existing users.
Utilize command-line tools and diagnostic utilities for troubleshooting.