Pos Analyst
About The Position
The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system, across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.
Requirements
- 3-7+ years of experience supporting retail POS systems or similar application environments
- Strong hands-on troubleshooting experience in POS or retail systems
- Ability to independently triage and resolve issues without relying on extensive documentation
- Experience analyzing logs and performing root cause analysis
- Experience supporting on-premise (non-cloud) environments
- Familiarity with POS hardware including terminals, scanners, and peripherals
- Working knowledge of Java-based applications
- Comfortable operating in a fast-paced rollout environment
- Ability to manager priorities in high urgency environments
- Strong collaboration skills while also being able to work independently
Nice To Haves
- Experience with Toshiba POS systems or similar retail platforms
- Experience supporting multi-store retail rollouts
- Background supporting specialty retail environments (e.g., jewelry or similar verticals)
- Prior experience working closely with operations and field support teams
Responsibilities
- Support pilot and phased rollout of new POS system in over 120 retail stores
- Perform advanced triage of POS incidents and operational issues
- Analyze system and application logs to identify root cause
- Troubleshoot POS software and hardware integration issues
- Partner with store teams and internal support teams to resolve escalations
- Provide stabilization support during rollout waves
- Document findings, recurring issues, and resolution steps
- Participate in on-call rotation (approximately 1 week every 4 weeks)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
