POS After Sales Coordinator

Aston Carter•Santa Monica, CA

6d•$30 - $35•Hybrid

About The Position

We are seeking a dedicated POS After Sales Coordinator to join our team. The ideal candidate will provide exceptional customer support and ensure smooth logistics operations. This role involves maintaining operational systems and supporting the efficient processing of service tickets.

Requirements

Customer service
Logistics
Sales support
Microsoft Office proficiency
Customer service oriented
Strong organizational and problem-solving skills
Excellent written and verbal communication skills
0-1+ years’ experience related to customer service and logistics operations
Fluent in English

Nice To Haves

Basic knowledge of logistics functions within SAP or a comparable ERP system preferred
Basic analytical skills with Microsoft Excel experience
Bachelor’s Degree preferred, ideally in a related field to the position requirements
Bilingual capabilities are a plus

Responsibilities

Resolve inquiries related to distributors' cooler repairs, disposals, branding projects, products, claims, and customer concerns.
Initiate transportation track and trace as required.
Investigate and resolve problems through root cause analysis using various reports and data to address logistics challenges.
Monitor and provide status updates on cooler service tickets using Zendesk.
Interact with key personnel and service providers to develop processes ensuring timely and accurate processing of cooler service tickets.
Establish strong working relationships with business units, distributors, logistics partners, service providers, and Operations team members to provide high levels of customer support.
Maintain distributor customer master data in the company’s operational systems like Zendesk.
Ensure all tickets are properly entered and maintained within the relevant system.
Communicate Standard Operating Procedures (SOPs) to assigned distributors and service providers.
Provide input and recommendations to continuously improve customer service.
Provide logistics and transfer support as needed.
Support yearly physical inventory and audits as required.
Maintain documentation and procedures related to logistics policies and procedures.
Be prepared to assume additional tasks outside the job description as needed or directed.