Portfolio Operations Manager

Avalon Bay • Pomona, CA

35d

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. At AvalonBay, every day you can make a difference in someone's life. We take that purpose seriously and expect you will as well. From helping someone choose one of our communities as their home to providing great service throughout a resident's stay to supporting your fellow associates, your positive, professional, and consistent personal interactions make AvalonBay a great place to work. Our purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and a Focus on Continuous Improvement - set us apart. The Portfolio Operations Manager is responsible for overseeing and managing associates and operations across various communities, which is typically three to six communities. This includes supervising the communities, managing the annual operating budget, and handling the selection, recruitment, and performance evaluation of associates. In addition, The Portfolio Operations Manager plays a crucial leadership role within the region, actively contributing to its success and goal attainment. They are an integral part of the Regional RS Executive team, collaborating to enhance financial performance, operational efficiency, and customer service. Moreover, the Portfolio Operations Manager liaises with support departments, centralized teams, and retail tenants when necessary.

Requirements

• Bachelor's degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry
• Minimum of 3 years of multi-family property management experience, overseeing 400+ units preferred. Experience in hotel/resort property management accepted
• 2+ years of supervisory experience required
• Demonstrated understanding of overall property management including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing. Must know and follow Fair Housing laws.
• Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position(s).
• Effectively manages performance for multiple on-site teams and sets expectations, provides ongoing feedback, training, and coaching.
• Excellent organizational skills: ability to work independently and proactively, multi-task, prioritize workload, and meet deadlines.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
• Successfully resolves resident issues as demonstrated by work experience
• Ability to perform basic Microsoft Office applications such as word processing, spreadsheets, and presentations
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).

Nice To Haves

• High-rise and mixed-use (retail) experience highly desired

Responsibilities

• Actively partners with Maintenance Counterparts and Leadership to implement and monitor programs to maximize revenue, control expenses, and improve associate and resident satisfaction.
• Acts as a leader within the region, contributing to regional success and goal achievement. Ability to lead and influence peer group, create, and deliver group presentations. Involved in national workgroups or leadership role in national initiatives as needed.
• Collaborates with various departments in the implementation and monitoring of programs and processes to drive revenue and customer service results. These include Revenue Management, Customer Support Teams, Marketing, Risk Management, Procurement, Legal and Audit, etc.
• Actively participates in asset management activities that include providing feedback on CapEx planning and projects within the neighborhood.
• Underwriting - Partner with Development, Acquisitions, and Asset Management and reviewing/writing/informing operating budgets for potential development/acquisitions
• Responsible for people management responsibilities. This includes providing leadership and direction to the office leadership team, performance management, talent development, goal setting, associate engagement, conflict resolution, performance recognition, team building, and career development. Analyzes and forecasts staffing needs of the neighborhood and schedules accordingly.
• Establishes clear expectations and enforces accountability among community leadership teams to execute the business strategy and company initiatives effectively.
• Manages financial aspects of operations for the neighborhood that contribute to the company's business goals. Responsible for the preparation of community operating budget(s). Implements and manages the budget to achieve or exceed budget expectations.
• Manages and ensures optimal levels of customer service are maintained in the neighborhood; designs and implements effective solutions to address issues, empowers associates to address customer concerns, and support the team in handling escalated situations.
• Responsible for monitoring the Sales and Marketing responsibilities within the neighborhood. This includes ensuring the office leaders are driving sales performance lead management and knowledge of market conditions and their impact on pricing and availability at each community
• Ensures that community annual compliance review findings are addressed timely. Management of 3rd party contracts, and community inspections. Applies and follows all AVB policies and procedures including Fair Housing regulations.

Benefits

• Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Number of Employees: 1,001-5,000 employees