Portfolio Manager

HSBC • Buffalo, NY

1d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Opening a world of opportunity defines why we exist. At HSBC, we draw on our distinctive expertise, capabilities, global reach, and diverse perspectives to create new opportunities for more than 40 million customers. By connecting people, ideas, and capital, we help drive progress and sustainable growth—supporting our customers, colleagues, investors, communities, and the planet we share.
The Global Payment Solutions (GPS) Portfolio Manager supports a broad range of client relationships across different value segments and business situations. You’ll be accountable for the end-to-end service experience for an assigned portfolio of clients across the GPS Service value stream.

Requirements

• Strong knowledge of global cash management and clearing services, including relevant products and techniques.
• A track record of delivering creative, flexible customer solutions.
• The ability to understand a customer’s business and the fundamentals of how organizations operate.
• Experience working effectively in a fast-paced environment, adapting to evolving communication channels and technological change.
• Strong range of communication skills, including written and verbal.
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.

Responsibilities

• Own query management and day-to-day transactional interactions for your portfolio clients.
• Assess and select the most appropriate options to resolve complex queries, escalating where required.
• Lead client escalations, business-as-usual escalations, and support global/regional client-led projects.
• Partner with global and regional stakeholders to manage maintenance requests, client queries, and escalations.
• Proactively identify and address red flags before they become client-raised issues.
• Maintain a strong understanding of cash management, including identifying and managing actual or potential business risks.

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed