Portfolio Manager

CCH•Walnut Creek, CA

10d•$86,200 - $120,700•Onsite

About The Position

A Portfolio Manager (PM) oversees the day-to-day operations of an assigned Portfolio by enforcing CCH policies, procedures, and best practices to enable each property to meet budgeted financial goals and achieve operational performance objectives. This portfolio is comprised of properties financed with diverse funding streams including federal low-income housing tax credit program, Project Based Section 8, and other affordable income restricted/low-income housing financing. The PM provides direction and leadership to community management teams based at each property. Regional and/or national travel required based on assigned portfolio.

Requirements

High School Diploma or GED required; bachelor's degree preferred
3 years of supervisory experience required.
3 Years of On-Site Property Management and lease up experience.
Frequent travel required within assigned region to fulfill primary responsibilities and duties.
Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines and develop strategic solutions
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications.
Ability to serve with integrity, professionalism, and confidentiality.
Knowledge of basic financial management principles
Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with participants and in planning, implementing, and evaluating programs and services.
Knowledge of property maintenance function and prioritization.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements. Consistent travel to CCH assigned communities is required.

Nice To Haves

Current Certified Occupancy Specialist (COS) and Tax Credit Certification preferred.
Real Estate License, or Certified Property Manager (CPM) plus 4 Year of Property Management Experience preferred
Knowledge of HUD/Section 8, LIHTC, Federal, State and Local Policies, and Fair Housing policies affecting low-income property management, and the systems related to managing these programs preferred
Proficient with Microsoft Office 365 and Yardi; ability to quickly learn the organization’s other systems

Responsibilities

Contribute to caring and positive working and living environments for all employees and residents
Provides overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within the geographic region.
Performs standard supervisory functions, including recruitment, hiring, on-boarding, training, coaching, mentoring, performance evaluation, progressive discipline, and conflict resolution
Ensures timely and accurate reporting for portfolio including vacancy and budget variances, staffing needs, upcoming inspections and others, as needed.
Regularly visits site offices, inspects field operations and reviews periodic reports from community managers to determine progress of occupancy and maintenance projects.
Monitors and ensures adherence to all policies and procedures related to compliance with the Landlord Tenant Act, Section 8, Fair Housing practices, LIHTC, and funding sources such as Housing and Urban Development (HUD); Partners with internal Compliance Team to ensure compliance issues are addressed in a timely manner.
Coordinate with Asset Management, Real Estate Development and Resident Services on rehab, new construction, and relocation projects
Work collaboratively with Associate Director of Facilities, Community Managers, and Maintenance III to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance.
Responsible for resolving resident relation issues and escalated complaints from residents.
Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition.
Assists in or develops corrective programs for properties, when needed.
Supervises and coordinates preparation of annual operating and capital budgets; monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same.
Other duties as assigned.