Portfolio Manager
About The Position
Key Responsibilities Resident Relations & Team Leadership Manage and support the Resident Relations team, providing training, guidance, and performance oversight. Adhere to the letter and spirit of Fair Housing and Employment laws. Ensure the same level of compliance from all team members. Monitor resident satisfaction metrics and implement strategies to improve retention. Respond to and resolve escalated resident concerns in a professional and timely manner. Establish and maintain consistent resident service standards across the portfolio. Coordinate move-in and move-out processes to ensure organization, accuracy, and a positive resident experience. Oversee routine and follow-up unit inspections, ensuring compliance with company standards. Manage collections of performance, including delinquency tracking and resolution strategies. Handle resident evictions, legal proceedings, and other sensitive resident matters. Renewals & Retention Oversee the renewal process from strategy through execution. Coordinate renewal timelines, communication, and tracking to support occupancy goals. Partner with the leasing team to align renewal strategies with market conditions. Analyze renewal trends and recommend retention initiatives. Financial Oversight Partner with Accounting Department to ensure accurate financial reporting Develop and maintain relationships with vendors and service providers supporting resident services and property operations. Ensure vendor performance meets quality, cost, and timeline expectations.
Requirements
- 3+ years of experience in property management, student housing, or multi-site operations preferred.
- Experience managing teams and handling escalated customer service issues.
- Strong organizational, communication, and problem-solving skills.
- Experience with lease administration, renewals, inspections, and collections.
Nice To Haves
- Proficiency in property management software and CRM systems preferred.
Responsibilities
- Manage and support the Resident Relations team, providing training, guidance, and performance oversight.
- Adhere to the letter and spirit of Fair Housing and Employment laws. Ensure the same level of compliance from all team members.
- Monitor resident satisfaction metrics and implement strategies to improve retention.
- Respond to and resolve escalated resident concerns in a professional and timely manner.
- Establish and maintain consistent resident service standards across the portfolio.
- Coordinate move-in and move-out processes to ensure organization, accuracy, and a positive resident experience.
- Oversee routine and follow-up unit inspections, ensuring compliance with company standards.
- Manage collections of performance, including delinquency tracking and resolution strategies.
- Handle resident evictions, legal proceedings, and other sensitive resident matters.
- Oversee the renewal process from strategy through execution.
- Coordinate renewal timelines, communication, and tracking to support occupancy goals.
- Partner with the leasing team to align renewal strategies with market conditions.
- Analyze renewal trends and recommend retention initiatives.
- Partner with Accounting Department to ensure accurate financial reporting
- Develop and maintain relationships with vendors and service providers supporting resident services and property operations.
- Ensure vendor performance meets quality, cost, and timeline expectations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
