Portfolio Manager, Service Delivery

Hotwire Communications Ltd • Fort Lauderdale, FL

31d

About The Position

The Portfolio Manager is responsible for governing and optimizing a portfolio of
initiatives across operations to achieve strategic, financial, and customer
experience goals. This role partners with executives, engineering, construction,
and operations teams to prioritize investments, manage risk, and ensure that
funded programs deliver measurable value.

Requirements

• Ability to effectively engage/interact/communicate with all levels within the organization and external stakeholders.
• At least 5 years of relevant work experience managing a strategic mix of programs & projects
• Bachelor’s degree or equivalent project management experience
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• High level of proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com
• Must embrace company principles and demonstrate understanding of Hotwire’s “White Glove” culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements
• Understanding of how field organizations operate

Responsibilities

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work with Senior Leadership, PMO, Program Managers, and Project Managers to ensure that approved initiatives are initiated, planned, and executed in line with portfolio priorities
• Coordinate internal resources and third parties/vendors for the execution of projects
• Establish and maintain the relationship with internal stakeholders and external vendors
• Identify local processes or reports to automate, simplify, eliminate, integrate and create standards and documentation to support internal tools and websites.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Manage multiple portfolios and teams concurrently.
• Partner with peers within Hotwire to help streamline processes, drive end to end process improvements and efficiencies, and provide overall support to cross functional teams when needed.
• Partner with the construction and operations organizations to ensure appropriate processes and mechanisms are in place in order to deliver key metrics.
• Consolidate status across programs and projects into executive-ready dashboards, scorecards, and portfolio health reports.
• Identify underperforming initiatives and recommend course corrections, de scoping, acceleration, or cancellation
• Rely on experience and judgment to plan and accomplish goals and perform a variety of tasks. Lead and direct the work of others.
• Lead the end-to-end portfolio management process for initiatives
• Translate corporate and technology strategy into a prioritized portfolio roadmap, balancing growth, regulatory, and maintenance needs.
• Establish and maintain portfolio intake, evaluation, and approval processes, including business case review and scoring criteria.
• Other duties as required or assigned.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level