Portfolio Manager - Impact Accelerators - HRSD

ServiceNow•Chicago, IL

60d

About The Position

The role of a Portfolio Manager is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value. As part of the global customer excellence organization, the Portfolio Manager plays a critical global role and is accountable for both creating and maintaining a portfolio of Technical, Strategic and Architectural accelerators. Our Impact accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy. Read about Impact Accelerators & watch the videos below to learn more: https://www.servicenow.com/docs/csh?topicname=technical-accelerators.html&version=latest · https://www.youtube.com/watch?v=T5vD1G5Y0t0 · https://www.servicenow.com/legal/servicenow-impact.html What you get to do: As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You'll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant experience in the ServiceNow platform, has experience building offerings and content whilst leveraging their real-world implementation and transformation experiences, and who wants to help our client base with their digital/AI capabilities.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Interacts well with both technical and non-technical audiences, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
5+ years Proficiency with, and understanding of, multiple product suites available on the Now Platform, their interoperability, and impact within the context of the platform as a whole. With experience of AI/ML technology, preferably bring experiences with products from our Core Business Services Workflow (HRSD, Talent, Employee etc)
A passion to continually learn new areas of the Now Platform through instruction and self-training.
Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes, and customer value.
Highly data-driven when determining opportunities and making decisions. A commitment to drive customer engagement towards business outcome and value realization.
Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a "start-up paced" environment.
Experience working with Agile methodologies
Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
Keen attention to detail and the ability to multitask in a self-managed environment.
Customer-centric mentality. Relentless focus on Customer value and will break down all barriers to ensure customer success

Responsibilities

Portfolio Development - Create and maintain a portfolio of Impact accelerators across ServiceNow technical domains, their governance, architecture and the strategic operations to support them, which can include engagement flows, supporting technical automations, workshop presentations.
Communication - Communicate effectively with people having a broad range of knowledge. (Internally, partners and customers, from Customer CIO's & Product Owners to implementation specialists/engineers)
Enablement and Delivery Support - Launch and support the delivery of accelerators by global team of experts and consultants in the form of assisting with delivery questions, delivering webinars, and internal enablement.
Create consultative Partnerships - Collaboration with ServiceNow Business Units and Product Success Teams to establish how Impact Accelerators can support customers with product adoption, respond to barriers to success and increase knowledge and utilization of the capabilities within their portfolio
Strategic Thought leadership - Provides strategic and technical thinking, to build and execute on a roadmap to meet team objectives.
Advocacy and Expertise - Serve as the subject matter expert on assigned technical/product domain and act as a thought leader within the role. Capable of guiding both internal and external audiences by providing deep subject matter expertise.
Cross-Functional collaboration - Develop a network of relationships and collaborate closely with colleagues across geographies, product lines and disciplines.
Innovation and forward looking - Explore new cutting-edge technologies for potential incorporation into different accelerators. This may be by assessing the impact of an upcoming family release to existing accelerators to identify the need for new or adjusted deliverables considering new functionality and customer needs, to considering ways we our customers can consume our accelerators.
Prioritization and problem solving - Analyze intricate problem scenarios and develop creative solutions. Understanding timelines and commitments required to meet release timeframes and targets.

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