Portfolio Management Renewals Director

Choice Hotels International • Minneapolis, MN

11d • Remote

About The Position

Portfolio Management Renewals Director Job Summary Responsible for maximizing the retention and satisfaction of franchisees and partners through effective contract renewal strategies. Lead efforts to renew contracts across an assigned geographical area, proactively address retention risks, and foster long-term partnerships that support the company’s growth and brand integrity. Success in this role requires a collaborative approach, strategic thinking, and the ability to close complex renewal deals while maintaining strong stakeholder relationships.

Requirements

• Bachelor’s degree or equivalent combination of education and work experience preferred.
• Experience in the hotel industry, hospitality, franchising, or related field preferred.
• Minimum of 3 years of prior sales and/or related experience, including consultative, value-based, and relationship sales.
• Demonstrated success in negotiating and closing deals, meeting or exceeding goals/quotas, and driving business results.
• Strong negotiation and influencing skills, with a proven track record of closing complex agreements.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical skills and financial acumen.
• Knowledge of hotel industry trends and competitive brands.
• Proficiency in MS Office applications; CRM experience is desirable.
• Ability to travel up to 25% of the time.
• Must be able to uphold Choice’s CORE values.

Responsibilities

• Lead the development and execution of contract renewal strategies to maximize franchisee and partner retention.
• Build and nurture strong relationships with franchisees, third-party management companies, developers, lenders, brokers, and industry groups.
• Serve as the primary contact for franchisees regarding contract renewals, proactively addressing concerns, and facilitating solutions.
• Collaborate with internal teams (Area Directors, Franchise Performance, Brand Leaders, Operations) to support franchisee success and brand compliance.
• Identify opportunities for contract upgrades, extensions, and portfolio expansion.
• Present and communicate the company’s value proposition to franchisees and partners during renewal discussions.
• Negotiate renewal terms and close deals that drive mutual value and support long-term partnerships.
• Manage the contract approval process, coordinating with Finance, Legal, and other internal stakeholders.
• Support franchisees in accessing financial programs and resources to facilitate successful renewals.
• Leverage CRM and technology solutions to track, analyze, and report on renewal activities.
• Monitor industry trends, competitive landscape, and market developments to inform renewal strategies.
• Represent the company at franchise-related events, trade shows, and owner association meetings.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees