Portfolio Implementation Associate

Marsh McLennan • Boston, MA

6d • $54,000 - $108,000 • Hybrid

About The Position

We are seeking a talented individual to join our Wealth team at Mercer, a Marsh business. This role will be based in Boston and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Portfolio Implementation Associate, you will take direct responsibility for discretionary client and investment product implementations, collaborating closely with sales, investment consulting, client office, operations, and portfolio management teams. You’ll play a vital role in delivering exceptional client service and facilitating seamless communication across internal and external teams. This is an exciting opportunity to contribute to impactful investment processes in a dynamic environment! We will count on you to: Develop strong relationships with both internal and external parties, and work across team boundaries to deliver results on key department and business initiatives Service clients to the highest standard and ensure accuracy, efficiency, and professionalism at all times Assist with the development and maintenance of detailed project plans for each implementation Assist with the legal review process between the client and internal Mercer Legal to ensure that agreements are negotiated timely Work with operational stakeholders to ensure that all client setup requirements are considered and executed timely Ensure that all new client onboarding compliance requirements are met Implements appropriate risk controls and procedures and ensures adherence to these procedures and controls Ensure that incoming work is handled effectively, promptly, and accurately so that the needs of internal and external customers are consistently met and exceeded Investigate and resolve queries received from internal and external customers Maintain a strong risk awareness mindset while contributing to a culture of continuous improvement

Requirements

• Bachelor’s degree in accounting, finance, business or related field of study
• 1-6 years of experience in Client Service, Portfolio Operations, Fund Accounting and/or Custodial oversight, with progressive increase in responsibilities
• Strong analytical and organizational skills, and ability to multi-task
• Clear and effective communication (both verbal and written) while engaging directly with clients
• Proficiency in Microsoft Office
• General experience with client relationship management systems, and databases is advantageous

Nice To Haves

• Prior investment experience with Defined Contribution Plans, Pensions & Not-For-Profit organizations
• Demonstrated ability to work in a fast paced environment where adherence to procedures and controls is critical
• Basic understanding of investment management concepts, markets, and operational mechanics of institutional portfolios and investment vehicles
• Positive attitude & proven ability to work well in a team oriented environment, while maintaining ownership over individual responsibilities

Responsibilities

• Develop strong relationships with both internal and external parties, and work across team boundaries to deliver results on key department and business initiatives
• Service clients to the highest standard and ensure accuracy, efficiency, and professionalism at all times
• Assist with the development and maintenance of detailed project plans for each implementation
• Assist with the legal review process between the client and internal Mercer Legal to ensure that agreements are negotiated timely
• Work with operational stakeholders to ensure that all client setup requirements are considered and executed timely
• Ensure that all new client onboarding compliance requirements are met
• Implements appropriate risk controls and procedures and ensures adherence to these procedures and controls
• Ensure that incoming work is handled effectively, promptly, and accurately so that the needs of internal and external customers are consistently met and exceeded
• Investigate and resolve queries received from internal and external customers
• Maintain a strong risk awareness mindset while contributing to a culture of continuous improvement

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• In addition to the base salary, this position may be eligible for performance-based incentives.
• We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees