Portfolio General Manager - Premier

JLL•Dallas, TX

63d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves This position is a key leader on the Account core team responsible for ensuring quality delivery of Facility Management Operations while supporting Project Management and Occupancy Planning functions. The role focuses on ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction, and service improvements while maintaining high client satisfaction and driving superior performance through excellent people management and cross-functional integration.

Requirements

Bachelor's degree required
10+ years Facility Management experience required
Demonstrated experience in people management and team leadership
Strong understanding of contract requirements and KPI management
Proven track record of delivering operational budgets and savings targets
Experience with work order management systems and contractual performance metrics
Ability to travel 20-30% as required by client and account needs

Nice To Haves

Engineering or related degree preferred
Manufacturing space experience preferred
Experience with energy management programs and sustainability initiatives
Knowledge of Project Management and Occupancy Planning functions
Experience working in integrated facility management environments
Familiarity with PEERs energy management systems
Background in cross-functional team collaboration and global initiative implementation

Responsibilities

Ensure all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, and energy consumption reduction
Maintain high client, customer, and user satisfaction through quarterly KPIs and satisfaction surveys
Ensure effective integration of PDS, OP, and IFM Operations across all sites to deliver seamless service to clients
Deliver on regional/site/SBG operational budgets, including achieving contractual savings targets and monthly/quarterly budget adherence
Engage with individual sites to drive savings initiatives and maintain updated savings tracker with proper documentation
Drive energy savings and accurate energy data through PEERs, leveraging site teams
Achieve contractual requirements and account annual goals including work order management metrics and all contractual KPI goals