Portfolio Director of Operations

Marksman Security LLC•Northfield, IL

54d•$110,000 - $120,000

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Director of Operations The Director role will oversee security management and personnel, ensuring all client sites nationally are properly staffed and officers are trained and motivated. The Director will also work closely with the client to achieve goals and objectives set forth by Marksman Security and client.

Requirements

Minimum 7 years of security operations-related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Minimum 5 years of Management Experience, preferably in corporate security and guard force management.
Prior experience overseeing or purchasing security systems for large, national organization(s)
Bachelor’s Degree required
Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills.
Ability to communicate clearly and concisely while also sharing technical concepts effectively to a varied audience.
Effectively lead team service delivery and development across the national environment.
Comfortable presenting information to large audiences both online and in person.
Ability to interact effectively at all levels and across diverse cultures.
Strong customer and results orientation.
Capably work under pressure while maintaining a professional image and approach with clients.
Experience with Microsoft Office and Google Suites
Must be able to pass pre-employment screening

Nice To Haves

Experience with security guard force management software preferred

Responsibilities

Team Leadership: Work under the supervision of the President - Global Partners and with the client management team to develop and execute corporate objectives and goals.
Security Operations: Manage national client security portfolio operations related to physical security and security operation center functions. Work collaboratively with support teams to maintain the highest quality and service levels to support client trust and compliance
Performance Metrics: Utilize and report weekly metrics and monthly and quarterly reports to drive success of the security operation, program quality, and compliance.
Team Engagement: Drive officer engagement, build training strategies to ensure compliance, and define team goals and objectives.
Programmatic Oversight: Balance strategic oversight with hands-on execution to drive consistent best-practice security operations standards across client’s national security operations.
Customer Service: Nurture client relationships, effective collaboration with organizational teams and cross-functional teams.
Training and Development: Work collaboratively with the Training and Development team to build best practices, and ensure proper documentation and oversight while optimizing and implementing innovative training.
Growth: Nimble enough to add future client sites and security programs while maintaining service excellence at existing locations.
Ensure through management and supervisory teams that all officers are performing all assigned duties, including but not limited to time sheets, daily logs, activity and incident reports.
Work with the management and supervisory teams to address and rectify all employee relations and payroll concerns in a timely manner.
Ensure that the sites are recruiting, hiring and training officers to ensure operational performance and coverage standards are met or exceeded
Other duties to be determined by management.