Portfolio Community Manager
About The Position
The Portfolio Manager is responsible for the day-to-day servicing of the clients and homeowners of the association assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, the Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between FirstService and the Boards.
Requirements
- Strong financial literacy and ability to understand and interpret financial information.
- Exceptional interpersonal and communication skills, enabling the development of strong working relationships.
- Strong problem-solving skills with the ability to navigate through change and find effective solutions.
- Able to identify issues and resolve them before problems arise.
- Able to work independently with little supervision.
- Superb judgment and decision-making skills.
- Highly skilled in prioritizing tasks and adjusting to incoming demands.
- 1+ years of HOA management experience with CMCA preferred.
- Property management experience preferred.
- Sit at a desk using a computer in an office setting.
- Walk and move throughout the community common areas and facilities.
- Sit and stand for moderate periods of time.
Nice To Haves
- CMCA preferred.
- Property management experience preferred.
Responsibilities
- Responsible for operations and administrative management of an assigned portfolio of communities.
- Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies.
- Track non-compliance/violation issues, and send appropriate notices according to established policies.
- Manage architectural control process ensuring compliance with established design guidelines and policies for design review.
- Inspect building and exterior common areas, building systems, landscape, and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
- Establish, draft, execute, and supervise the community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, and delinquent accounts, and approve and code all vendor invoices.
- Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance with all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
- Review monthly financials with the Regional Director and Board when necessary.
- Plan, organize, and assist the Board in conducting Board and annual membership meetings.
- All other duties as assigned.
Benefits
- 11 company paid holidays
- Medical, dental, vision
- HSA and FSA
- Company-paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Real Estate
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
