Portfolio Community Manager

Associa•Raleigh, NC

2h•Onsite

About The Position

The Community Manager (Portfolio Community Manager) is responsible for providing the overall supervision of assigned community association(s). This role involves interacting with internal and external customers, including homeowners, vendors, board members, committee members, and staff within the Associa Client Shared Service Center (CSSC) and the branch office. Associa is an industry leader in community association management, offering an excellent place for career growth.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
Knowledge of communities/property/real estate and homeowners associations
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
2-5 years of Community Association experience

Responsibilities

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
Monitor corporate and client delinquency rates and collections
Attend Board meetings per the management agreement and community events as needed
Prepare Board packages according to established time frames
Ensure Board of Directors is aware of legal actions involving the Association
Maintain unit and contract files relating to the operations of the Association
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
Responsible for maintenance of C3 data base, including updating resident information
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
Responsible for oversight of Associa staff as contract provides
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
Oversee the AP process in accordance with Associa home office processes and procedures
Other duties as assigned