Portfolio Captain, Guest Experience

Northland Properties • Irving, TX

130d

About The Position

At Tavern, you’re looking at a place where common is thrown out the window. A place where you can be yourself and share your infectious personality with every guest in the building and an environment that cultivates the purest definitions of hospitality – even if you lack the necessary experience, our teams are committed to training with programs designed to help your reach your best self. No matter how good the food is (you won’t stop eating it), how cool the restaurant is (you’ll want to tell your friends), or how amazing the uniforms are (they really are), exceptional hospitality is what drives you to be great every day. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Requirements

• Proven leadership skills with a focus on shift excellence and team support.
• Strong understanding of hospitality standards and guest service excellence.
• Ability to manage costs and drive profitability.
• Experience in social media content creation and audience engagement.
• Familiarity with host and service assistant operations.
• Organizational skills for managing reservations and coordinating group experiences.
• Commitment to fostering a respectful, inclusive, and high-performance team culture.

Responsibilities

• Ensure every guest receives exceptional hospitality and every team member has the communication, support, and tools needed to succeed.
• Promote a culture focused on guest loyalty and team well-being using the success triangle framework.
• Manage daily costs effectively to meet profitability goals.
• Create, manage, and monitor all social media content to maintain consistent engagement across platforms.
• Oversee and support these programs to ensure every guest experience is exceptional and memorable.
• Handle the full reservation process—from initial confirmation to post-service reviews.
• Collaborate with groups to tailor experiences that exceed expectations.

Benefits

• Employee discounts (Corporate locations Only) with Tavern, Denny’s, Sandman Hotel Group, Moxie's Grill & Bar, Chop Steakhouse & Bar, Shark Club Sports Bar & Grill, Grouse & Revelstoke Mountain Resorts and more!
• Gain valuable experience in time management and communication
• Expand your network with new connections
• Advance your people skills
• Grow your career in our rapidly expanding company
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees