Portfolio Architect

CACI International • Sterling, VA

126d • $120,800 - $265,800

About The Position

CACI is currently looking for a motivated, career and customer-oriented Portfolio Architect with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2.1 (ITI2.1) team in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development and hardware integration for the Department of Homeland Security (DHS). As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity. CACI agile programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial. The Portfolio Architect will support the ITI2.1 program across a broad range of systems and software technologies. The ideal candidate will have a deep technical understanding of Agile Development practices and experience delivering releasable software. The Portfolio Architect oversees the O&M and new development of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.

Requirements

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to: 3-year check for felony convictions, 1-year check for illegal drug use, 1-year check for misconduct such as theft or fraud
• Minimum Bachelor’s degree in a technical discipline and 10 years of Information Technology (IT) experience
• Excellent verbal and written communication skills
• Experience with supporting 6-8 production deployed applications
• Must be available to work a hybrid schedule with an on-site requirement in Sterling, VA

Nice To Haves

• Experience managing operations in an Agile environment
• Experience with SecDevOps processes and/or tools
• Current and relevant experience with Customs and Border Protection (CBP) applications

Responsibilities

• Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader
• Oversee daily infrastructure, systems, services, & external interfaces production ops support
• Support internal IT, Product, and Shared Services teams with operational support issues
• Primary interconnection between Product Teams and ITI2.1 Operations Shared Services
• Serve as Portfolio POC for ITI2.1 Contractor facilities
• Perform and monitor system health checks
• Monitor services, jobs and interfaces for failures, irregularities, and performance issues
• Monitor availability, data replication, exports, data synchronization, and scheduled jobs
• Support critical processes outside of normal hours to include nights, weekends and holidays
• Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field
• Work with ITI2.1 Product Teams, Operations Managers, and Cybersecurity to develop SOPs and processes for incident management and resolution
• Lead rapid response to quickly resolve issues and outages
• Engage in incident support for end users as needed across portfolio of systems
• Champion special projects and technical upgrades
• Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams
• Report metrics, assess system data, analyze error logs, & capture user reports
• Responsible for operations support metrics and Portfolio service desk ticket queues
• Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Flexible time off benefit
• Access to robust learning resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees