Porter

POWDR

14d • $15 • Onsite

About The Position

The Porter plays a vital role in ensuring guests have a smooth and pleasant arrival and departure experience. As a member of the Front Desk team, the Porter assists guests with their luggage, provides directions, escorts guests to their rooms, and helps with any special requests or needs during their stay. This position also supports the front desk with administrative tasks and ensures guest satisfaction by delivering high-quality service in a friendly and professional manner.

Requirements

• Previous hospitality or customer service experience preferred, but not required.
• Strong communication and interpersonal skills with a focus on providing exceptional guest service.
• Ability to lift and carry heavy items, including luggage, up to 50 lbs.
• Ability to stand, walk, and move around the property for extended periods of time.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities with a positive attitude.

Responsibilities

• Greet guests upon arrival and provide assistance with luggage, ensuring a warm and welcoming first impression.
• Escort guests to their rooms, assist with parking directions, and explain room amenities and features.
• Respond to guest requests, such as delivering extra amenities (pillows, towels, etc.) or providing directions and information about the property and amenities.
• Support the front desk team by assisting with check-ins, check-outs, and answering general guest inquiries.
• Assist with maintaining the cleanliness and organization of the front desk and lobby areas.
• Assist with transporting luggage and other items to and from rooms or storage areas.
• Communicate any guest service concerns or maintenance issues promptly to the appropriate department for resolution.
• Deliver exceptional customer service at all times, acting as an ambassador for Zion Mountain Ranch and ensuring all guests feel welcome and valued.
• Help maintain a clean and orderly front entrance, ensuring walkways are clear of debris, snow, and obstacles.

Benefits

• When available, onsite employee housing is at no cost.
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time year-round employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other’s unique and individual styes

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees