Xanterra Parks & Resortsposted 6 months ago
Full-time • Entry Level
Grand Canyon, AZ
Accommodation

About the position

Join our Lodging team at Grand Canyon National Park, where you will play a vital role in providing warm and friendly hospitality to our guests. As a Porter, your primary responsibilities will include cleaning lodging public areas and performing minor repair work. This full-time, year-round position offers a typical schedule of 40 hours per week, which may include weekends, evenings, and holidays. You will be part of a welcoming community that shares a passion for the environment and crafting memorable experiences for visitors to one of the Seven Natural Wonders of the World.

Responsibilities

  • Keep lodge public areas such as restrooms, lobbies, entryways, walkways, hallways, and assigned outdoor areas clean throughout shift.
  • Wear the required personal protective equipment, and wear weather appropriate attire for work in all four (4) weather seasons/conditions.
  • Focus on providing exceptional guest service as a primary goal; both in how work is conducted and when interacting with guests.
  • Complete room deliveries of items as requested by the front desk, as well as requests from housekeeping.
  • Communicate status of requests with the front desk and/or housekeeping throughout shift, and when called on the radio for assistance.
  • Responsible for snow removal from walkways, porches and steps. Also trash pick-up, sweeping, and general grounds cleaning.
  • Perform maintenance as directed in guest rooms for items such as bathroom fixtures, maintenance for tub, sink and toilet, and basic furniture repairs.
  • Perform basic equipment repair on items such as lamps and vacuums.
  • Maintain strict key control and care of radios.
  • Provide safety warnings and place signage during cleaning of public areas.
  • Immediately report any maintenance or safety issues to porter lead and front desk.
  • Strictly follow all company and departmental policies and procedures; including handling of lost and found items, chemical safety, and cleaning safety.
  • Adhere to the Softer Footprint environmental management system program as trained.
  • Ability to complete Housekeeping training and clean guest rooms to standard as requested.
  • Other duties as assigned.

Requirements

  • Ability to complete assigned tasks without close supervision.
  • Willingness to help out in all areas of the Rooms department.
  • Ability to work any shift within the 24 hour operation.
  • Good communication and interpersonal skills with the ability to interact with and project the image of professionalism, friendliness and willingness to provide personalized service.

Benefits

  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs
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