Porter/Door Attendant
About The Position
Reporting to the Guest Services Leadership Team, the Porter & Door Attendant role is responsible for creating the first impression of The Loren for its guests. This position requires friendly, outgoing, and informed staff to ensure the guests receive exemplary service from the moment they touch the property to the moment they depart. Some of the key duties and responsibilities include: Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving the property. Operate the company vehicle to provide safe, reliable, and timely transportation for guests to and from various locations in Austin. Coordinate with the Guest Services team to efficiently manage transportation requests and schedules. Inform guests of property amenities, services, hours of operation, and local areas of interest and activities. Transport guest luggage to and from valet, guest rooms, and/or designated bell area. Assist with luggage storage and retrieval. Communicate parking procedures to guests/visitors. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management. Perform other duties as assigned.
Requirements
- High school or equivalent education preferred.
- Ability to embody and impart The Loren’s unique culture to guests and associates.
- Ability to maintain a friendly and engaging disposition.
- Ability to work flexible hours required.
- Strong attention to details.
- Excellent Guest Service skills.
- Friendly demeanor and robust communication skills.
- Must adhere to all hotel loss prevention guidelines
- Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Must be able to lift and carry up to 50lbs
- Must be able to stand at least 80%
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Nice To Haves
- Previous hotel experience preferred.
Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving the property.
- Operate the company vehicle to provide safe, reliable, and timely transportation for guests to and from various locations in Austin.
- Coordinate with the Guest Services team to efficiently manage transportation requests and schedules.
- Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
- Transport guest luggage to and from valet, guest rooms, and/or designated bell area.
- Assist with luggage storage and retrieval.
- Communicate parking procedures to guests/visitors.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
- Perform other duties as assigned.
Benefits
- Participation in 401(k) with company match of up to 4%
- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
- Paid PTO
- Paid Holidays
- Paid Maternity/Paternity Leave
- Employee Assistance Program
- Complimentary Employee Meal
- Complimentary Bus Passes
- 50% off Dining in Nido
- Recognition Programs, Incentives and Celebrations
- Benefits available to Part time Associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
