Port Dispatcher

Job Details Job Location: Terminal - LONG BEACH, CA Position Type: Full Time Education Level: Combination of Education/Experience Salary Range: $22.00 - $27.00 Hourly Travel Percentage: Negligible Job Shift: Day Job Category: Transportation Description Pacifica Trucks, LLC (a division of Pacifica Logistics Group) is a fast-growing company with ample advancement opportunities. Since our inception in 2004, our talented and valued employees have been committed to providing exceptional customer service through an ecosystem of cutting-edge technologies. We specialize in drayage, container storage, and brokerage services to help you build a sustainable and lean supply chain. As a logistics company, we are fully committed to social responsibility, the environment, and the communities we live and work in. One of our major initiatives is to embrace the Clean Truck Program since we are committed to zero emissions and clean air. We offer 100% COVERED medical, dental, vision, and life insurance, a 401(k) retirement plan, paid vacations, holidays and sick days, and more for our employees! Position Summary Comprehensive understanding of port and inland dispatch drayage operations. Dispatch containers in accordance to workload and organize, strategize, and prioritize the driver pool when routing. Current Dispatch types are Local, Inland Empire, Long Haul and Prepull (taken to Yard or any Depot). Minimize operational costs through productivity and cost related to demurrage / per diem of containers and chassis. Maintain communication with Customer Service to verify and resolve customer and/or shipper customer service issues. Ensure Transportation Management System is properly updated timely and for accuracy. Essential Duties and Responsibilities include the following. Other duties may be assigned. Have a solid understanding of intermodal drayage (Port/Terminals). Understanding of empty receiving requirements to facilitate timely return and per diem mitigation. Become familiar with all terminal congestion timeframes. Maintain dispatch system accuracy and in live status; ensure work is properly updated and reflected in the TMS. Monitor import and/or export container termination status updates from port websites, call centers, and/or steamship lines tools/websites Understand the responsibilities and differences between employee drivers and Owner Operators. Understand that Owner Operators can reject workload when offered. Have a thorough understanding of Owner Operators contract guidelines. Must have thorough understanding of Logbooks and Hours of Service compliance requirements. Actively monitor dispatched shipments for on time completion Thorough knowledge of all customer account requirements to support drivers when being routed to locations. Execute any needed Dispatch reports depending on the defined requirements. Maintain continuous and proactive communication with Management. Report any issues when applicable. Monitor real time driver activity via applicable GPS system Become proficient, report errors and may execute task via applicable software systems. Effectively collaborates with the Customer Service team to meet or exceed our customer’s expectations. Professional and respectful etiquette with drivers and internal / external customers. Manages email. Attend meetings when required. Meet designated KPIs weekly, monthly, and quarterly, according to Company policies. Other tasks and duties, as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Fifth year college or university program certificate; or one to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual in English/Spanish strongly desired. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Excel and Microsoft Outlook. Trinium experience is preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually loud.