Port Agent-Baggage Handler

SP Plus•Orlando, FL

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... A Cruise/Port Agent will travel between The Port and the Airport locations. This position requires strong customer service skills as well as meeting a strict delivery schedule.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Have a valid driver’s license & clean driving record
Available to work Friday through Tuesday morning
Must be able to clear a background and drug screen
Must be able to lift up to up to 70 lbs consistently throughout the shift
Experience in customer service preferred
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Able to work in various outside weather conditions (Hot, cold, rain, etc.)
Complete all required training including airport compliance
Able to obtain an airport, port, and TWIK badge
Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.