Porsche Service Advisor

Sunset Imports Inc • Beaverton, OR

10d • $100,000 - $155,000

About The Position

Porsche Beaverton is seeking a highly motivated and customer-focused Service Advisor to join our award-winning team. As a Porsche Service Advisor, you will be the trusted liaison between our clients and our service department, ensuring every guest receives the world-class care and attention that defines the Porsche brand. Your ability to deliver an exceptional customer experience, manage service needs with precision, and foster long-term relationships will be key to both customer satisfaction and the success of our business. If you have a proven track record in luxury automotive service advising and thrive in a high-performance, client-centered environment, this could be the perfect opportunity for you.

Requirements

• At least 2–3 years of experience as a Service Advisor, preferably with luxury or high-performance brands.
• Proven ability to deliver outstanding customer service in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to explain complex technical issues in simple terms.
• Ability to accurately assess and communicate vehicle issues while ensuring diagnostic details are documented correctly.
• Organizational excellence and attention to detail in handling multiple clients and repair orders simultaneously.
• Proficiency with dealership management systems (DMS), scheduling, and CRM tools.
• Team-oriented mindset with the ability to collaborate across departments.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet clients in a professional, welcoming manner and serve as their dedicated point of contact throughout the service process.
• Listen attentively to customer concerns, accurately document vehicle symptoms, and ensure repair requests are captured clearly for technician diagnosis.
• Clearly explain vehicle maintenance and repair recommendations, ensuring clients understand all aspects of service performed.
• Prepare accurate and transparent repair orders, estimates, and invoices.
• Coordinate with technicians and the parts department to ensure efficient workflow and timely availability of required components.
• Provide regular status updates to clients, maintaining communication from drop-off to delivery.
• Review completed work with clients at vehicle delivery, ensuring satisfaction and addressing any concerns.
• Develop lasting client relationships that build trust and loyalty, supporting long-term retention.
• Maintain up-to-date knowledge of Porsche vehicles, technologies, service campaigns, and manufacturer standards.
• Participate in Porsche training and professional development programs to enhance technical knowledge and customer service skills.

Benefits

• Competitive compensation plan based on performance.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Life insurance coverage.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• Career growth and advancement opportunities within the Sunset family of dealerships.
• Paid manufacturer certification and training programs.
• Employee vehicle purchase & service discount programs.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed