Population Health Navigator

HonorHealth•Scottsdale, AZ

16h•Remote

About The Position

HonorHealth is looking for support as a Population Health Navigator who will work closely with 5 - 6 primary care clinics to assist in closing quality and risk gaps to improve the organization’s overall performance. To be successful in this role one must be familiar with the basic functions of excel, proficient in other Microsoft products, and demonstrate strong communication skills. This role involves working with several different electronic systems, therefore one must be comfortable with working with new technology and adapt well to change. This position will require a high volume of patient outreach as well as correspondence with providers and clinic staff to improve quality and risk performance. Our ideal candidate must meet the minimum requirements of the role that includes a HSD/GED, one (1) year outpatient, ambulatory care, specialty care, population health or community health experience along with one (1) year working knowledge of medical terminology. Additionally, a high level of comfortability on the phone and great email etiquette. The ability to learn quickly and absorb information will also allow you to be successful in this role. Limited travel is required for quarterly meetings and other team meetings that may occur with a reimbursement for mileage. Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Requirements

HSD/GED
one (1) year outpatient, ambulatory care, specialty care, population health or community health experience
one (1) year working knowledge of medical terminology
familiar with the basic functions of excel
proficient in other Microsoft products
demonstrate strong communication skills
comfortable with working with new technology and adapt well to change
high level of comfortability on the phone
great email etiquette
ability to learn quickly and absorb information
MUST LIVE IN ARIZONA

Nice To Haves

Medical Assistant or Reg Sched highly preferred
Prior medical assistant (MA) experience in a primary care setting
Associate's Degree or 2 years' work related experience Business, Health Administration or related field

Responsibilities

The Population Health Navigator is responsible to assist the department in ongoing Healthcare Effectiveness Data and Information Set (HEDIS) collection and Quality Improvement Activities to close gaps in care for insurance companies, Innovation Care Partners (ICP) and other internal quality projects.
This position includes ongoing quality improvement activities to assure the organization's quality programs with ICP are implemented and meet all requirements for successful quality metric reporting.
Collaborates with onsite leadership, medical assistant and providers at each clinic for gap closure and to complete quality care goals.
Assist clinical teams with proper documentation/requirements for quality requirements.
Participates in chart scrubbing, retrieval of medical records and data collection to support monthly and ongoing Innovation Care Partners (ICP) initiatives for quality improvement and to close outstanding care gaps.
Identify all patients with outstanding care gaps via roster from ICP or insurance payer.
Pre-screen all scheduled patients via Electronic Medical Records (EMR) to identify opportunities to close gaps.
Follow outreach protocols to schedule patients for necessary visits, labs, procedures, etc.
Analyze quality measures and identify opportunity trends for better patient health outcomes.
Update health maintenance as indicated during chart auditing.
Ability to use multiple insurance and quality data bases with ICP to support successful Care Gap closure for patients.
Responsible for ongoing data submission to ICP and insurance payers.
Participate in monthly ICP meetings or webinars.
Performs other duties as assigned.