Population Health Clinical Care Coordinator - CCMA or RMA - Bilingual (Eng/Span Required) - Hybrid, CT

Moses/Weitzman Health System

1d•$21•Hybrid

About The Position

Full-time Hybrid opportunity. $21/hr. One Saturday a month onsite required (location TBD). CCMA or RMA required. Bilingual English and Spanish - required. JOB SUMMARY Provides clinical, administrative and technical support for the Population Health Department to ensure successful achievement of all value based and other program specific metrics. This includes direct contact with CHC’s patients to facilitate appointment scheduling, data collection, and closing of care gaps among other services. The Population Health Clinical Care Coordinator (PHCCC) is essential to the Population Health Department as the position is dedicated to the closure of care gaps, especially for patients in value based plans. ROLE AND RESPONSIBILITIES Population Health (PH) Clinical Care Coordinator (CCC) Responsibilities Communicates with patients by telephone, or on video; Communication can include coordination of care for the patient with CHC’s clinical departments (i.e. medical, behavioral health, dental, etc.), external community partners or programs, or other healthcare agencies as needed. It can also include data collection, basic education, and other applicable care delivery with a focus on improving health care outcomes for CHC’s patients. Documents in each patient’s medical record the relevant clinical and administrative data and information to support the closing of care gaps and to facilitate further action by other team members Works care gap lists and other reports as directed by the Director of Population Health, the Chief Nursing Officer (CNO) or their designee Outreaches to patients due for Medicare Annual Wellness Visits to educate patients about the importance of AWVs Supports the scheduling of Health Risk Assessments with the PHRN and the subsequent scheduling of AWVs with providers. Assists patients who wish to establish care with CHC by directing their calls to the appropriate enabling services department/agent Enters data and information into payer applications when required for value based contracts May participate in the training of other Medical Assistant staff either on zoom or in-person if required; given this role is majority remote, in-person work will be the exception, and intermittent in nature Serves in the Saturday clinic rotation Other work as delegated by the Director of Population Health, the CNO or their designee QUALIFICATIONS Required Skills and Education Certified Medical Assistant Completion of an accredited Medical Assistant program Bilingual in English/Spanish Applicant will also possess sound organizational skills and accuracy at all levels of job Prior demonstrated excellent communication and customer service skills Preferred Skills Associate’s Degree or higher Expert knowledge of the electronic health record Required Licenses/Certifications National Medical Assisting Certification (through NHA, AMT or AAMA) PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Requires manual dexterity to perform administrative tasks, minimal physical activity required This is a majority remote role and therefore requires a clean/organized space that is free from distractions at home to complete work (see CHC’s Remote Worker Policy for more information) Demonstrates a HIPAA compliant work environment Follows CHC policies around remote work space and connectivity requirements On rare occasions, in-person training or meetings may be required. This will be pre-arranged with the employee to ensure appropriate planning time. ADDITIONAL QUALIFICIATIONS Communicates client information to providers and the clinical team accurately. Accurately takes messages, and communicates on the telephone. Communicates effectively with other administrative staff, collaborates with medical providers, nursing staff and members of leadership. Access to clients’ charts and health care information within appropriate parameters. Maintains client confidentiality. This Position is available for remote work. Organization Information: Time Type: Full time

Requirements

Certified Medical Assistant
Completion of an accredited Medical Assistant program
Bilingual in English/Spanish
Applicant will also possess sound organizational skills and accuracy at all levels of job
Prior demonstrated excellent communication and customer service skills
National Medical Assisting Certification (through NHA, AMT or AAMA)
Requires manual dexterity to perform administrative tasks, minimal physical activity required
This is a majority remote role and therefore requires a clean/organized space that is free from distractions at home to complete work (see CHC’s Remote Worker Policy for more information)
Demonstrates a HIPAA compliant work environment
Follows CHC policies around remote work space and connectivity requirements
Communicates client information to providers and the clinical team accurately.
Accurately takes messages, and communicates on the telephone.
Communicates effectively with other administrative staff, collaborates with medical providers, nursing staff and members of leadership.
Access to clients’ charts and health care information within appropriate parameters.
Maintains client confidentiality.

Nice To Haves

Associate’s Degree or higher
Expert knowledge of the electronic health record

Responsibilities

Communicates with patients by telephone, or on video; Communication can include coordination of care for the patient with CHC’s clinical departments (i.e. medical, behavioral health, dental, etc.), external community partners or programs, or other healthcare agencies as needed.
It can also include data collection, basic education, and other applicable care delivery with a focus on improving health care outcomes for CHC’s patients.
Documents in each patient’s medical record the relevant clinical and administrative data and information to support the closing of care gaps and to facilitate further action by other team members
Works care gap lists and other reports as directed by the Director of Population Health, the Chief Nursing Officer (CNO) or their designee
Outreaches to patients due for Medicare Annual Wellness Visits to educate patients about the importance of AWVs
Supports the scheduling of Health Risk Assessments with the PHRN and the subsequent scheduling of AWVs with providers.
Assists patients who wish to establish care with CHC by directing their calls to the appropriate enabling services department/agent
Enters data and information into payer applications when required for value based contracts
May participate in the training of other Medical Assistant staff either on zoom or in-person if required; given this role is majority remote, in-person work will be the exception, and intermittent in nature
Serves in the Saturday clinic rotation
Other work as delegated by the Director of Population Health, the CNO or their designee