Supervisor

Salamander HospitalityMiddleburg, VA
21hOnsite

About The Position

The Pool Supervisor plays a key leadership role in the daily operations of the brand-new outdoor pool at Salamander Middleburg, a luxury destination known for exceptional service, refined amenities, and authentic hospitality. This position is responsible for ensuring a safe, welcoming, and impeccably maintained pool environment while delivering personalized, high-end service to our guests. The ideal candidate is a proactive leader with strong safety knowledge, hospitality instincts, and a passion for creating memorable outdoor leisure experiences.

Requirements

  • Previous experience in pool operations, recreation supervision, or hospitality leadership (luxury or resort experience preferred).
  • Current Lifeguard Certification, CPR/AED, and First Aid (or ability to obtain prior to start date).
  • Strong leadership, communication, and problem-solving skills.
  • Ability to remain calm and professional in high-pressure or emergency situations.
  • Guest-focused mindset with exceptional attention to detail.
  • Ability to work outdoors in varying weather conditions.
  • Flexible availability, including weekends, holidays, and peak seasonal hours.
  • Ability to stand and walk for extended periods.
  • Ability to lift up to 30 lbs.
  • Ability to perform water rescues and first aid duties as required.

Responsibilities

  • Provide warm, professional, and attentive service to all pool guests, anticipating needs and resolving concerns promptly.
  • Maintain a visible presence on the pool deck to ensure guest satisfaction and uphold Salamander Middleburg’s luxury service standards.
  • Enforce pool rules and policies courteously and consistently to ensure a safe and enjoyable environment.
  • Coordinate with Food & Beverage, Spa, and Front Desk teams to create a seamless guest experience.
  • Supervise and support lifeguards and pool attendants during daily operations.
  • Assist with scheduling, training, onboarding, and performance feedback for pool staff.
  • Ensure the pool area, cabanas, lounges, and surrounding spaces are clean, organized, and guest-ready at all times.
  • Oversee daily opening and closing procedures for the pool facility.
  • Monitor towel inventory, amenities, and supplies; communicate needs to management.
  • Ensure all safety protocols, emergency action plans, and health regulations are followed at all times.
  • Respond to guest incidents or emergencies calmly and professionally, documenting as required.
  • Conduct routine safety checks of pool equipment and facilities.
  • Maintain required certifications and ensure staff certifications remain current.
  • Uphold Salamander Middleburg’s luxury brand standards, grooming policies, and service culture.
  • Assist in launching and refining pool operations for a new facility, contributing ideas to enhance guest enjoyment and operational efficiency.
  • Support special events, private pool rentals, and seasonal programming as needed.

Benefits

  • Opportunities for growth within the Salamander Collection.
  • Competitive pay and benefits (as applicable).
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