Pool Supervisor - Seasonal

PENN Entertainment•Henderson, NV

14d•$19

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Responsible for providing guidance and daily supervision to staff in the department . Supports and administers operational goals and monitors achievements of performance and profit objectives . Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists in maintenance of cost control methods and procedures by monitoring inventory. Follows established quality assurance procedures to ensure acceptable health department and customer service standards. Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities . Responds to guest needs and reports problems to Manager. Assists Manager with administrative duties as assigned. Resolve and make recommendations on resolving customer challenges and issues . Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed . Assists in conducting pre-shift meetings to relay pertinent information on assigned shift . Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all d epartmental and company matters. Monitors accuracy of the Cabana inventory, daily sales and revenue goals and is able to make recommended changes . Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor. Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area. Conduct one on one meetings with pool operations team members . Updates / monitors daily payroll, ensuring all associates are punching in/out correctly . Complete daily Pool Operations reports. Attend meetings and complete tasks / projects assigned by management. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Must be at least 21 years of age. High School Diploma or GED; or two years previous customer service experience; or combination of education and experience . Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals . Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be proficient in Microsoft Outlook programs. Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. SUPERVISORY RESPONSIBILITIES Manages work procedures and expedites workflow. Provides coaching and counseling to team members. LANGUAGE SKILLS Ability to read and interpret documents i n English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be . REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. C ERTIF ICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations: Gaming License , Lifeguar d Certificate , Lifeguard Management Certificate, Nevada Health Card , and Nevada Alcohol Awareness Card are REQUIRED . PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must re gularly lift and/or move up to 10 pounds, frequently lift and/or move up to 2 5 pounds, and occasionally lift and/or move up to 50 pounds , and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces . WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud. E mployee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Requirements

Must be at least 21 years of age.
High School Diploma or GED; or two years previous customer service experience; or combination of education and experience
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations: Gaming License , Lifeguar d Certificate , Lifeguard Management Certificate, Nevada Health Card , and Nevada Alcohol Awareness Card are REQUIRED
Ability to read and interpret documents i n English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Responsible for providing guidance and daily supervision to staff in the department
Supports and administers operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in maintenance of cost control methods and procedures by monitoring inventory.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities
Responds to guest needs and reports problems to Manager.
Assists Manager with administrative duties as assigned.
Resolve and make recommendations on resolving customer challenges and issues
Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed
Assists in conducting pre-shift meetings to relay pertinent information on assigned shift
Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all d epartmental and company matters.
Monitors accuracy of the Cabana inventory, daily sales and revenue goals and is able to make recommended changes
Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor.
Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.
Conduct one on one meetings with pool operations team members
Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
Complete daily Pool Operations reports.
Attend meetings and complete tasks / projects assigned by management.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.

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