Server Pools

Pyramid Global Hospitality•Charlotte Harbor, FL

5d•Onsite

About The Position

The Pool Server is responsible for delivering exceptional, personalized food and beverage service in a fast-paced, outdoor pool environment. This role creates memorable guest experiences by providing attentive service, expert menu recommendations, and seamless collaboration with the team, all while upholding Sunseeker Resort’s standards of excellence.

Requirements

Must be at least 18 years of age
Previous serving experience required, preferably in a high-volume or resort environment
Strong attention to cleanliness, safety, and overall presentation
Experience handling payments and operating a point-of-sale (POS) system
Ability to work varied shifts, including mornings, late evenings, weekends, and holidays (depending on operational hours of outlets and/or occupancy of hotel).
Excellent customer service skills with a focus on personalized service that wow’s our guests.
Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
Must possess mature personal discretion and sound judgment.
Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
Enthusiastically supports decisions once they have been made by management.
Excellent customer service skills and an ability to communicate effectively to guests and team members alike.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to take direction and collaborate in a team environment.
Proficiency required in reading, writing, and mathematics, in English.
Ability to work in a high energy and demanding environment.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.

Nice To Haves

ServSafe Certification or equivalent preferred
TIPS Certification or equivalent preferred

Responsibilities

Greet and engage guests warmly, creating a welcoming and personalized poolside experience
Guide guests through food and beverage menus, offering knowledgeable recommendations and upselling to enhance their experience
Take and deliver orders accurately and efficiently, ensuring timely and attentive service
Monitor guest needs throughout service, responding promptly to requests and anticipating opportunities to exceed expectations
Maintain strong knowledge of menus, daily specials, and all beverage offerings, including liquor, beer, and wine
Process point-of-sale transactions quickly and accurately
Collaborate with barbacks, runners, bartenders, and pool attendants to ensure seamless service flow
Maintain a clean, organized, and well-presented work environment at all times
Complete opening, closing, and side work to uphold cleanliness and operational standards
Support other service areas as needed, including seating, stocking, and general operations
Follow all food safety, sanitation, and alcohol service regulations
Perform other duties as assigned.