Pool Server - The Little Nell - Summer

The Little Nell•Aspen, CO

About The Position

The Pool Server provides exceptional food and beverage service to guests in a fast-paced, outdoor environment. You'll ensure timely and accurate order delivery while maintaining a friendly, professional, and attentive demeanor. This role is key to creating a relaxing and enjoyable poolside experience for all guests. This position reports to the Restaurant Manager.

Requirements

High school diploma or GED preferred
1 year customer service experience required
1 year serving experience preferred
Proficient knowledge in point-of-sale systems
Knowledge of food and beverage products offered
Knowledge of company policies and procedures
Knowledge of 5 star standards and adheres to them in every aspect of operation
Familiar with Colorado liquor laws does not serve intoxicated guests or minors
Understanding on how to assist customers and meet their needs effectively
Ability to prioritize tasks and manage time effectively
Ability to do basic problem-solving
Proficiency in communicating clearly both verbally and in writing to team members and customers
Strong attention to detail
Ability to work under stressful circumstances
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to develop strong working relationship with those contacted in the course of work
Ability to engage with customers in a positive and helpful manner
Ability to communicate clearly in English, both verbally and in writing to team members and customers
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Responsibilities

Food and wine knowledge/service
Ensure friendly greeting to all guests
Take orders and serve food and beverage request promptly and ensure that established service procedures and standards are followed
Check with guest during meal for guest satisfaction
Responsible for guest check and proper payment
Set-up station and tables prior to service
Assist in clearing and set-up of tables and outdoor space during service
Ensures tableware is clean and delivered in a timely manner
Completes side duties
Maintain the proper care and cleanliness of tableware, serving equipment and service areas
Make manager aware of all guest comments and complaints
Maintain positive communication with service personnel
Carries tools necessary to perform job, ie crumbers corkscrew etc
Other duties as assigned