Part-Time Pool Server (Leeward & Windward)

Holiday Inn Club Vacations•Kissimmee, FL

34d

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We look for team members who demonstrate courage, caring, and creativity-qualities that help us become the most loved brand in family travel and the timeshare industry. We're committed to growing our people, memberships, resorts, and guest love. This position is responsible for taking food and beverage orders and ensuring owners and guests are served courteously and promptly in the pool area. The role also requires maintaining strong product knowledge, offering assistance, and making thoughtful recommendations to enhance the guest experience.

Requirements

Must be at least 18 years old
Strong guest relations skills with the ability to respond to guest inquiries
Ability to learn and perform cash-handling procedures and utilize POS systems
Excellent verbal and written communication skills in English
Comprehensive menu knowledge with the ability to upsell effectively
Ability to work in a high-volume, fast-paced environment
High school diploma or GED
Customer service and/or food & beverage service experience required

Nice To Haves

Cash-handling experience preferred
ServSafe, TIPS, or applicable state alcohol certifications preferred
Certification may be obtained through Holiday Inn Club Vacations if not already held

Responsibilities

Warmly welcome guests, share any specials, and answer questions. Take food and beverage orders while making recommendations and upselling when appropriate.
Accurately input food and beverage orders using the POS system. Prepare itemized checks, present them to guests, and process payments.
Serve food and beverages, check back to ensure satisfaction, and take prompt action to address any concerns.
Pre-bus tables throughout service by removing unused or dirty dishes, utensils, glasses, and trash and transporting them to the kitchen.
Complete assigned pre-shift and post-shift side work as directed by the manager.

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