POOL SERVER

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

31d•Onsite

About The Position

Provides fast and courteous service of food and beverages to guests and ensures quality of food and beverage presentation per established standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Basic reading and writing
Food service experience with general knowledge of restaurant operations
Carrying or lifting items weighing up to 50 pounds
Moving about the restaurant
Handling objects; plates, trays, glasses, etc.
Bending, stooping, kneeling
Must be able to stand, walk and move through all property areas.
Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Greet all guests and take beverage and food orders in a prompt and professional manner.
Prepare food and beverages for service to guests and present food according to established health and presentation standards.
Clear and clean tables in a prompt and efficient manner.
Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
Reset tables and remove trays from floor.
Perform side-work, and any other opening or closing duties as required.
Ensure that wait staff stations are clean and maintained throughout shift.
Alert Outlet Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
May receive customer payments and process transactions as outlined in the cash and charge procedures as needed.
May assist with other duties as assigned.