Pool Server

Conrad Hotels and Resorts•Nashville, TN

10d

About The Position

The Pool Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience.

Requirements

2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred.
Experience in fast paced, high volume atmosphere.
Good organizational and communication skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Excellent customer service skills.
Ability to read, write & speak fluent English.
At least 18 years of age
One year in the hospitality or restaurant industry
Basic computer skills
Must be able to speak, read and write English and have basic food/beverage knowledge
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Responsibilities

Greet and make all guests feel welcomed to the restaurant.
Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Complete all restocking and cleaning duties by performing opening and closing as instructed.
Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.
Attend team briefings.
Present a clean and professional appearance at all times.
Maintain a friendly, cheerful and courteous demeanor at all times.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Be continually aware of, and maintain, the highest standards of safety and hygiene.
Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
Post food and drink charges and compute final guest check.
Handle cash, credit card, currency conversions and other financial transactions.
Receive proper payment from guest and ensure accuracy of guest check and method of payment. Ensure the security of guest payment information.
Perform other duties as assigned.