Pool Server

Hilton Grand Vacations • Honolulu, HI

379d • $14

About The Position

As a Pool Server, you will be responsible for providing food and alcoholic/non-alcoholic beverages to guests following the company sequence of service. You will have strong guest and fellow team member engagement and ensure adherence to quality expectations and standards.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age to meet State of Hawaii Liquor Commission laws to serve alcoholic beverages.
• Must possess (or be able to obtain) a valid State of Hawaii Liquor Commission bartender's card.
• Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification.
• Proficient in the English language to communicate both verbally and in writing.

Nice To Haves

• Previous hospitality, serving and/or hotel experience. Previous luxury hotel experience highly desired.
• CPR/First Aid/AED Certification
• Ability to speak a second language.

Responsibilities

• Greet all guests in the Pool area and provide options for seating as necessary.
• Provide food and alcoholic/non-alcoholic beverages to guests and refill drinks in a timely manner according to Hotel's standards.
• Set and reset table and dining area according to Hotel standards.
• Communicate orders, questions, and service needs to the kitchen staff by placing orders, including communication of any allergies, dietary requirements, rush orders, etc.
• Adhere to all cash handling and credit policies and procedures; close out checks and ensure collection of proper payment method from guest.
• Effectively communicate with guests on orders and upsell food & beverage items as appropriate.
• Maintain knowledge of all menu items, liquor brands, beer and wine selection, and non-alcoholic drinks available.
• Maintain complete knowledge of table/seat/section numbers, proper table set ups, hours of operation, dress code, and other standard operational information.
• Complete daily opening, closing, and/or running side work throughout each scheduled shift.
• Maintain cleanliness of work areas, equipment, dining/service areas, and storage areas.
• Maintain strong guest and fellow team member engagement.
• Perform all other reasonable tasks as assigned.

Benefits

• Hourly Rate: $14.00 per hour
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k/pension plan
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees