Pool Server (PT)

Betsy Hospitality Management, LLC•Miami Beach, FL

1d•Onsite

About The Position

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you. Summary Pool Servers ensure that all guests are served to The Betsy standard at the Pool. Pool Servers take orders and serve food and beverages to guests in a friendly, timely and efficient manner, always displaying the highest standards of hospitality and exceptional menu knowledge.

Requirements

Google suite (Gmail, Docs, Calendar, Forms, Drive, Chrome, etc.)
Microsoft Office (Excel, PowerPoint, Word, Publisher)
Micros
ADP Workforce Now
Coordination — Adjusting actions in relation to others' actions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking — Talking to others to convey information effectively.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Instructing — Teaching others how to do something.
Management of Personnel Resources — Motivating, developing, and directing people as they work.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion — Persuading others to change their minds or behavior.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management — Managing one's own time and the time of others.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
High school diploma or equivalent
Must be of age to serve alcohol.

Nice To Haves

Prior experience as a Server in a high volume food service or customer service area preferred, or the equivalent combination of education and experience.
Preferably within a luxury hotel environment.

Responsibilities

Greet guests and present them with appropriate menu(s).
Informs guests about any special items for the day and / or menu changes.
Answer questions about all items on the menu, including specific ingredients and preparation methods. Suggests food and beverage options to the guests by adhering to The Betsy upselling strategy.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Collect payments from customers.
Properly opens and pours wine at the tableside.
Observes guests and ensures their satisfaction with the food and service quality. Promptly responds to guests with any additional requests.
Maintains proper dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
Utilizes the POS system to obtain guest revenues, issue receipts, accept payments, and return the change to guests.
Coordinates with the Kitchen and Bar Staff to ensure smooth operation and guest satisfaction.
Adheres to The Betsy grooming and appearance standards consistently.
Understands and can communicate products and services available at The Betsy.
Assists Bartender and Pool Attendant with stocking and maintaining the Pool par stock levels and side stations.
Assists other areas of the Pool such as answering telephones and completing financial transactions.
If requested by a supervisor, prints closing reports and drops cash following proper cash handling procedures. Tallies the credit card settlements for the day with the batch closing report from EDC machine.
Closes the shift on the POS terminal.
Performs additional tasks as required by management.