TEMP - Pool Manager 2 - Guest Services
About The Position
Responsible for ensuring efficient operations of admissions, cash handling and merchandise and concessions areas. The manager will oversee guest service operations to include: hiring, training and scheduling of staff. The manager must ensure a clean and safe facility by following all City of Garland, state and local protocols and laws. Pay Range: $18.00/hr. - $27.00/hr. (Depending on qualifications and experience) Essential Duties and Responsibilities include the following. Other duties may be assigned. Take a proactive role in ensuring guest satisfaction. Supervise employees to carry out job functions.
Requirements
- Must be 17 years old on opening day of the aquatic facilities.
- Must have at least two years guest service experience.
- Must have reliable means of transportation to and from the workplace.
Nice To Haves
- Knowledge of programs and activities at the aquatics facility
- Knowledge of basic aquatic facility procedures
- Food Handlers License.
- Food Manager License by the first day of opening.
Responsibilities
- Assist teaching pre-season training sessions.
- Oversee hiring, training and scheduling of facility guest service staff.
- Conduct effective shift briefings and trainings.
- Train and develop team to deliver excellent guest service.
- Oversee the implementation of standards as outlined in the standard operating procedures.
- Maintain a safe and organized work area and facility.
- Participate in regularly scheduled trainings.
- Oversee inventory and stock room organization.
- Oversee party/pavilion rentals to include set up and take down of tables and chairs.
- Welcome every guest with a smile and make eye contact while assisting them with their transactions or questions.
- Ensure all City of Garland Cash Handling Procedures are followed.
- Assist with guest safety in the event of an emergency.
- Promptly respond to guest concerns to ensure quality guest experiences.
- Maintain an inviting work environment by inspiring others with enthusiasm and positivity.
- Maintain regular, reliable and punctual attendance.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
