Pool Lead Technician

Poolie•Austin, TX

4d•$21 - $25

About The Position

As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues. You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.

Requirements

At least 1 year of experience as a Pool Service Technician
Strong knowledge of pool cleaning, maintenance, and water chemistry
Ability to multitask and adapt to changing daily priorities
Solid problem-solving and decision-making skills
Attention to detail with a commitment to quality standards
Ability to handle onsite customer concerns professionally
Basic technical ability to perform minor repairs and small part replacements
Effective communication and teamwork skills

Nice To Haves

Experience performing Green to Clean services
Prior quality control (QC) or inspection experience
Experience conducting first cleanings for new customers
Ability to provide peer support or technician guidance
Experience delivering training or coaching in water chemistry/protocols
Familiarity with company communication tools (e.g., Slack)
Demonstrated reliability and leadership potential

Responsibilities

First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.