Pool Host

Four Seasons Hotels and Resorts•Nashville, TN

2d•Onsite

About The Position

At Four Seasons Hotel Nashville, the Pool Host serves as the first point of contact for guests enjoying our Rooftop & Pool experience. This role is key to creating a warm, welcoming, and seamless arrival by managing seating, reservations, and guest flow with professionalism and hospitality.

Requirements

High School Diploma or equivalent.
Six to twelve months of experience in restaurants, food & beverage, or a related hospitality environment.
Strong communication skills and proficiency in reading, writing, and speaking English.
A working knowledge of Four Seasons standards, restaurant operations, and hotel services (or the ability to learn quickly on the job).
Ability to operate computer equipment and reservation systems.

Responsibilities

Greet guests warmly and seat them promptly according to party size, preferences, and operational needs.
Answer phones following Four Seasons standards, handling reservations and inquiries for the pool area and other hotel outlets.
Anticipate guest needs, respond to questions or concerns professionally, and recognize returning guests by name.
Maintain the appearance and accuracy of daily menus and develop working knowledge of all offerings, specials, and features.
Support smooth operations by ensuring proper table setup and making adjustments as needed.
Uphold Four Seasons Work Rules, Standards of Conduct, and brand values in all interactions.
Collaborate harmoniously with coworkers, supervisors, and other departments.
Complete special assignments such as menu updates, signage, or administrative tasks as requested.