Pool Concierge - Marriott Virginia Beach Oceanfront

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

1d•Onsite

About The Position

The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.

Requirements

Must be at least 17 years old.
High School Diploma or equivalent
Previous customer service skills preferred
Must speak fluent English.
Strong communication skills to interact with people
MUST BE HOSPITABLE
Must possess good listening and problem solving skills
Must be able to prioritize and multitask in a fast paced environment
Must be able to complete all position specific tests according to department standards
Must be able to remain calm and professional in a stressful situation.

Responsibilities

Ensure all patrons have correct identification
Ensure no glass or food is taken into the pool area
Greet and seat guests and issue menus in a friendly courteous manner
Ensure each guest has on proper attire as defined in the standards.
Answer all questions and explain policies
Be familiar with the building facilities and their location and hours to provide excellent guest service
Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool
Assist in maintaining all safety and security policies and procedures.
Ensure department is operating in compliance with all Fire & Safety regulations.
Ensure the department operates within the current ABC Laws (Skybar)