Pool Concierge - Waldorf Astoria Beverly Hills
About The Position
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Position Title to join the Department Team at this beautiful property! This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. As a Pool Concierge, you would be responsible for ensuring a clean, safe and fun environment for guests at the pool in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Requirements
- Beverage knowledge including wine, liquor and cocktail selections, in-depth knowledge of food and its preparation.
- At least one (1) year of similar experience
- Fluent in English
- Professional presentation
- Good communication skills
- Ability to provide attentive but non-invasive service
- Ability to maintain confidentiality of guest information and pertinent hotel data
Nice To Haves
- Upscale restaurant experience
- Training in Forbes standards of service
- Multilingual
Responsibilities
- Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.
- Clean the pool area including, but not limited to, ashtrays, furniture, tables, decks, pool tiles, shower tiles, slide tiles, rocks and cabanas
- Collect and replenish pool towels and monitor inventory to minimize loss
- Maintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.
- chair and umbrella set up, provide towels, sun glasses cleaning, offer sun block, reading materials
- Monitor use of the facility and address and/or report potential hazards
- Respond to guest inquiries and service issues in a timely, friendly and efficient manner
- Perform general Recreation duties, as needed
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest beverage and/or food orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Replenish beverages and ensure guest satisfaction throughout their time at the pool
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
