Pool Concierge

FFC•Chicago, IL

6d•$17 - $17

About The Position

The Pool Concierge is responsible for delivering an exceptional member and guest experience at the pool by providing attentive service, maintaining a welcoming environment, and ensuring all policies and procedures are followed.

Responsibilities

Greet and check in members and guests by name, always with a friendly and professional demeanor
Track all membership and pool-related inquiries made in person and over the phone
Assist the Member Experience Manager and Café Manager with administrative tasks during the pool season (including cabana reservations, confirmation and courtesy calls, refunds, and related requests)
Host and assist members and guests utilizing cabanas, ensuring a high-quality experience
Enforce all pool rules and policies, including usage restrictions, clear bag policy, and no outside food or alcohol
Answer questions from members and guests in accordance with club and pool procedures
Stay informed on daily activities, events, and updates to provide accurate information
Answer phone calls promptly and direct them appropriately in a professional manner
Maintain a clean, organized, and presentable desk and pool deck area
Complete opening, closing, and shift-specific duties, including cleaning tasks and towel folding
Attend all required department and club staff meetings
Provide additional support to the Member Experience Manager as needed
Remain attentive, engaged, and professional at all times while on shift
Be aware of team operations and proactively assist where needed
Personal phone use and reading materials are not permitted while on duty