Pool Concierge

SAN MANUEL INDIAN BINGO & CASINO • Highland, CA

103d

About The Position

Reporting to the Pool Service Supervisor, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast-paced service-driven environment. A successful candidate demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best-in-class guest and safety experience. The Pool Concierge will engage and greet all guests with elevated service with our VIPs for the pool check-in, cabana rental, and day bed rentals. They will coordinate VIP arrivals; communicate to designated personnel for escort and delivery of amenities. The Pool Concierge also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe's vision, mission, and values.

Requirements

• High School Diploma or GED required.
• Minimum of one year of experience in customer service required.
• Previous experience in a spa, resort or pool environment highly preferred.
• Ability to work outdoors in seasonal heat or cold as well as inclement weather.
• Ability to communicate effectively with guests, team members and management, both verbally and in writing.
• Must be able to handle multiple tasks and/or guests simultaneously.
• Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary.
• Must possess outstanding communication and interpersonal skills.
• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
• Must have demonstrated ability exercising utmost discretion with confidential information.
• Must actively listen to provide optimal service tailored to guest requests.
• Ability to multi-task in a fast-paced, high demand environment required.
• Must have experience working under pressure while meeting deadlines and goals.
• Must be comfortable working in both spa and casino environment.
• Must be comfortable with sitting and standing for long hours.
• Ability to maintain a positive and professional demeanor under challenging situations.
• Must be able to work a flexible schedule including weekends and holidays.

Nice To Haves

• CPR/AED Certified or ability to obtain and maintain certification upon employment.
• At the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license.

Responsibilities

• Welcomes guests, including VIP members, at Pool check-in and ensures they are comfortable.
• Specializes, coordinates, and books cabanas and day bed rentals.
• Coordinates VIP arrivals; communicates to designated personnel for escort and delivery of amenities.
• Performs and accurately records retail transactions including cash, credit card, Earned Rewards, and comps through Point of Sale System using proper procedures.
• Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.
• Communicates effectively between team and shared departments while consistently checking in with guests on pool deck to meet all needs.
• Responsible for day-to-day tasks including maintaining safe, sanitary, and cleanliness in all areas visible to guests.
• Organizes and consistently upholds merchandise presentations within the pool kiosk.
• Assists facilities team in setting up and tearing down pool deck equipment.
• Models and upholds enterprise and department policies and procedures as well as Standard Operating Guidelines.
• Ensures day-to-day operations including product-receiving, fulfillment, and training requirements.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• Reasonable accommodations in compliance with applicable law.
• Opportunities for growth and well-being of employees.

What This Job Offers

• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED