Pixie Pool - Pool Attendant Part-Time

Ojai Valley Inn & Spa•Ojai, CA

6d•Onsite

About The Position

The Pool Attendant is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for setup and breakdown of all pool areas. The Pool Attendant is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Requirements

Preferably one year customer service or restaurant environment but not necessary.
Possess a positive, outgoing and friendly Personality.
Ability to follow the OVI standards of Presentation.
Ability to follow the OVI standards of Body Language.
Ability to follow the OVI standards of Verbiage.
Ability to work cohesively with other employees as part of a team.
High school graduate.
Reading, writing, and oral proficiency in the English Language.
Ability to work a flexible work week including nights, weekends and holidays.
Excellent people skills.
Ability to communicate in English with guests/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.
Ability to perform basic mathematical computations.
Verbal and writing skills.
Ability to work productively with other operating departments.
Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager.
Maintain professional appearance, behavior, integrity, and openness to employees and guests.
Ability to prioritize and organize work assignments.
Ability to follow directions.
Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to focus attention to details.
Ability to remain calm and courteous in demanding and difficult customer situations.
Ability to work weekends, holidays, and have a flexible schedule when business requires.
Knowledge of the OVI’s philosophy and practices.
Ability to provide clear and pleasant telephone communication to all callers.
Knowledge of hotel’s standards, policies and procedures.
Ability to work cohesively with other departments as part of a team.
Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.

Responsibilities

Host/welcoming guests and seating
Clearing and resetting lounge chairs, cabanas, and tables
Refreshing drinks
Responsible for setup and breakdown of all pool areas
Enhance the guest experience
Remain constantly aware of the pool environments
Engage with guests
Anticipate guest needs
Take initiative to improve guest experience
Demonstrate knowledge of The Ojai Valley Inn’s style, practices, culture, terminology, organizational structure, and general philosophy.
Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience.
Promote teamwork and foster a harmonious working climate.
Recognize and address potential intoxicated, disruptive or undesirable guests.
Properly handle and report employee guest accidents.
Respond properly to any hotel emergency or safety situation.
Perform other tasks or projects as assigned by the Manager, resort management, and staff.
Offer guests of the restaurant an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual
Actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area
Set up Mise en Place e.i follow checklist, align lounge chairs, fill water station, etc.
Ensure that all areas are prepped for the day.
Maintain a neat, clean and organized environment at all times during the shift.
Practice a “clean as you go” philosophy throughout their shift.
Greet guests within 30 seconds of arrival.
Confirm the number of people in the party.
Notify MOD and server.
Enquire about number of guest in the party, last name and room number to log information in guests’ book.
Gather the towels for the party and ask the guest to follow them to their lounge chair(s)/Cabana
Escort the guest(s) to the least populated section of the pool and ask the guest whether they prefer sun or shade
Lay out the lounge chair cover each applicable chair and invite the guest to sit
Bring iced water to each guest and refresh during their stay. Beverages must always be transported on a tray
Notify server of guests arrival and provide guest name and room number
Clear soiled plates within 2 minutes of all guest’s finishing
Ensure guests will be able to easily get staff attention within 60 seconds
Provide prompt and attentive service
Answer basic questions about the property
Take ownership of simple requests
Engage guests with a smile, eye contact and acknowledgment
Create a sense of recognition by using the guest’s name, when known, in a natural and discreet manner
Speak to guests in an attentive, natural and courteous manner, avoiding pretension
Appear clean, crisp, polished, and well fitted in the correct uniform with their name badge on at all times while they are on duty
Actively offer reading material to guests who are alone in our pools
Wish the guests a fond farewell as they depart
Practice enhanced degrees of “personalized service’ such as but not limited to – sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc.
Ensure the appearance of their station before they leave.
Complete closing Side Work duties daily and MUST check out with MOD.