Pool Attendant

Little River Casino Resort • Eastlake, MI

1d

About The Position

Team Member will be responsible for the overall Poolside Bar serving both non and alcohol beverages. Must be willing to create a fun, but safe environment for our pool guests.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

• None
• Michigan TAM certification or must obtain within 60 days of employment
• Must obtain SERVSafe Certification within 90-days and maintain throughout employment
• At least 18 years of age
• Basic organizational, written, and verbal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery.
• Accurate and detail-oriented
• Basic problem-solving skills
• Basic money handling skills with the ability to count money and give change swiftly and accurately
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc.)
• Accountable - Accept responsibility and account for actions.
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests.
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors.
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner.
• Confidential - Will maintain and abide by the highest standards of confidentiality pertaining to team members, department, LRCR, and guest information.
• Detail Oriented – Ability to pay attention to the minute details of a given project or task.
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department.
• Empathetic – Appreciates and is sensitive to the feelings of others.
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards.
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors.
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data.
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task.
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems.
• Professional Attitude – Value, motivate and appreciate everyone you interact with in your office, your department(s), the Casino, the community, and all our guests.
• Reliable – Is dependable and trustworthy.
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors.
• Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success.

Nice To Haves

• Experience working with a Tribally run casino and/or resort preferred.

Responsibilities

• Ensure guests have a memorable experience while enjoying hotel amenities.
• Maintains awareness of pool users and their actions.
• Politely informs guests of pool rules, when necessary.
• Follow TAM certification training.
• Knowledgeable of resorts amenities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Communicates cleanliness or maintenance issues to hotel leadership.
• Wipes down, sets up and moves, when necessary, all pool furniture.
• Requests identification from guests when legal age is questioned specific to the alcohol service.
• Computers charge the amount of beverage and accept payment from guests.
• Report all unsafe situations found in the pool area to management.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed