Pool Attendant

Innisfree Hotels•Pensacola Beach, FL

About The Position

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach We are seeking a reliable and trustworthy pool attendant to look after our guests and manage the pool deck area. In this role, you will be required to welcome and attend to our guests, enforce safety rules, and manage pool equipment and facilities, among other duties.

Requirements

Must have a high school diploma or equivalent.
Minimum 1 year of customer service experience required, hospitality industry preferred.
First Aid and CPR certification.
Should be able to work independently and with minimum supervision.
Excellent customer service skills.
Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
Have a strong attention to details.
Must be able to multi-task.
Must be a team player.

Responsibilities

Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
Observes and patrols the pool deck and enforces safety regulations.
Preserves pool cleanliness, safety, and guest relationships through supervision and engagement.
Greets all guests upon arrival, distribute towels, offers assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
Knowledgeable of pool facility such as length and depth of all pools, pool side bar hours of operation, location of facilities, and emergency procedure for rescue.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Identifies and reports defects throughout the pool and hot tub area, notify supervisors and concerned departments immediately of hazards, injuries, or equipment that negatively affect the operations.
Knowledge of the principles and practices of resuscitation, first aid, and CPR techniques.
Knowledge of pool equipment to be able to perform minor maintenance work on the equipment.
Responsible for maintaining cleanliness of pools, hot tubs, pool deck, and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replacing flags, and cleaning signs.
Works closely with other departments that are essential to ensuring a positive guest experience.
Performs any other duties as assigned by management.