Pool Attendant

Ocean House Collection•Westerly, RI

About The Position

The scope of a Pool Attendant position is to provide the inn guest with a memorable experience. They play a critical role in establishing a personal connection with the inn. They are responsible for properly greeting their guest, escorted to seating area, ensuring the pool deck is set up according to standard. Additionally, the Pool attendant is responsible for maintaining the pool area and fitness locker room area up to Forbes 5 star standards. Pool attendants are also responsible for food and beverage service on the pool deck and surrounding areas.

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies and procedures
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
At least 1 years of work experience in a food & beverage operation or recreational facility preferred
Experience in the luxury hospitality industry is preferred
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data
Completion of high school or equivalent work experience

Responsibilities

Constantly and consistently exhibit Ocean House Management core values and standards of behavior including adherence to the Forbes 5-Star standards.
Pro-actively greet guests warmly and provide pleasant and comfortable arrival experience to the pool area.
Ensure guest is escorted to seating area, towels are placed on chairs in accordance with Ocean House pool service standards, guest is given a brief orientation to the area, amenities, changing facilities, nearest restroom facilities and any special safety instructions or restrictions.
Deliver fresh ice water to each newly arrived guest and refill as needed.
Keep the pool and locker room areas clean and free of clutter, trash and dirty linen.
Wipe down pool chairs and tables and locker room sink and vanities as necessary to ensure a very clean presentation.
Serve food and beverages
Restock and replace towels and other items as necessary to ensure there is never a guest waiting for comfort items.
As guests leave, engage them in a friendly manner, inquire how their experience was and invite them to return to the pool again soon.
Deliver meal items to the table in a professional, comfortable, and pleasant manner
Responsible for practicing, managing and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.