Pool Attendant

HEI Hotels & Resorts•Miami, FL

20d

About The Position

Mayfair House Hotel & Garden is a Two MICHELIN Key hotel and a proud member of the Condé Nast Traveler Gold List 2026. Designed for the cultured, curious, and discerning traveler, Mayfair House offers an iconic experience set against a sensual and sophisticated backdrop. Our hotel is refreshingly current yet timeless—rooted in an artist-driven narrative and defined by its signature, eccentric design. We are seeking passionate hospitality professionals to join our forward-thinking, industry-changing team. At Mayfair House, service is high-touch yet unpretentious—personable, accommodating, effortless, and discreet. Our associates bring the Mayfair House service philosophy to life through diligence, authenticity, and a genuine desire to exceed guest expectations. For years, we have delivered exceptional luxury boutique hospitality, and our continued success is driven by the dedication and pride of our team members. We look for individuals who bring personality, energy, enthusiasm, and a strong commitment to service excellence. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.

Requirements

Minimum 6 months customer service experience
Ability to work a flexible schedule, including nights and weekends
Ability to bend, stoop, walk and lift/push/pull up to 50 lbs with or without reasonable accommodation
Willingness to obtain a CPR certification
Must be at least 18 years old
Must be detail oriented, have high standards, and able to work independently

Responsibilities

Clean the pool area including, but not limited to, furniture, tables, decks, pool tiles, shower tiles, beach access walkway/elevator and cabanas
Collect and replenish pool towels and monitor inventory to minimize loss
Maintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner
Provide guest with information regarding hotel and local area amenities.
Perform general Recreation duties, as needed.

Benefits

Tuition reimbursement
35% employee dining discounts at hotel outlets
Upsell incentives
Monthly employee recognition programs
Employee Assistance Program (EAP)
Hotel stay discounts
Paid time off
Competitive health benefits and daily employee meals
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
HEI also provides pet insurance through the ASPCA.
For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.