Pool Attendant - Shangri-La Resort + Golf Club

Shangri-La•Monkey Island, OK

9h•Onsite

About The Position

The Pool Attendant is responsible for maintaining a safe, clean, and welcoming pool environment for guests and members. This role supports daily pool operations by monitoring the pool deck, assisting guests with amenities, ensuring facility cleanliness, and enforcing pool rules to promote safety and a positive guest experience.

Requirements

High school diploma or equivalent preferred.
Strong customer service and communication skills.
Ability to remain attentive and observant in a busy environment.
Ability to work outdoors for extended periods.
Ability to work flexible schedules including weekends and holidays.
Ability to stand and walk for extended periods.
Ability to lift up to 30 pounds.
Ability to work outdoors in varying weather conditions including heat and sun exposure.
Must be able to pass a background check.

Nice To Haves

Previous hospitality, recreation, or customer service experience preferred.
CPR and First Aid certification preferred (or willingness to obtain).

Responsibilities

Greet guests and members in a friendly and professional manner.
Provide information regarding pool hours, rules, and amenities.
Assist guests with towels, seating, umbrellas, and general poolside needs.
Address guest concerns or requests promptly and escalate issues when necessary.
Observe the pool area to ensure compliance with facility rules and safety guidelines.
Notify lifeguards or supervisors of unsafe behavior or potential hazards.
Ensure proper use of pool furniture, equipment, and recreational items.
Maintain cleanliness of the pool deck, furniture, and surrounding areas.
Set up and organize lounge chairs, umbrellas, and tables.
Collect used towels and distribute clean towels as needed.
Ensure trash receptacles are emptied and pool area remains presentable.
Monitor towel inventory and replenish as needed.
Set up and store pool equipment, floats, and recreational items.
Report damaged furniture or equipment to the supervisor.
Enforce all pool rules and facility policies in a professional manner.
Assist in emergency situations and follow established safety procedures.
Maintain awareness of weather conditions that may affect pool operations.
Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.
Follow established work procedures and policies, maintaining punctuality and reliable attendance.
Adapt to changes in the work environment with a positive attitude.
Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.
Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.