Pool Attendant

The Cliffs Hotel and Spa•Pismo Beach, CA

8d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Spa at The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Pool Attendant who can maintain a sense of luxury at the pool while engaging with guests. We look forward to connecting with you! We are in search of a professional who represents the essence of luxury, genuine passion for providing exceptional service and possesses a keen eye for detail. The ideal candidate will radiate professionalism, possess excellent communication skills, and demonstrate a commitment to upholding the highest standards of guest satisfaction. Pool attendants are crucial members of our service staff that ensure quality service in one of our most highly visited amenities on property

Requirements

Working knowledge of guest services in a luxury hotel setting preferred.
Excellent interpersonal skills with a genuine passion for providing exceptional service.
Demonstrates professionalism and excels in fast-paced, dynamic environments
Consistently uphold a welcoming and approachable demeanor during all shifts
Strong command of the English language; proficiency in Spanish is a valued asset
Must be able to communicate and work effectively with co-workers in all departments

Responsibilities

Must be available to work 3 shifts minimum per week
Must be available to work weekends, nights, and Holidays
Punctuality and reliability are non-negotiable expectations for this role.
Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
Provide personalized assistance and ensuring their comfort and enjoyment throughout their stay.
Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
Oversee pool and guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required.
Maintain communication with Manager on Duty (MOD) for support and resolution of guest concerns.
Assist guests with poolside amenities such as towels, umbrellas, and loungers, anticipating their needs, overaccommodating when possible, and providing attentive service.
Collaborate with other departments to coordinate special events or activities at the pool, ensuring seamless execution and guest satisfaction.
Ensure the cleanliness, and maintenance of the pool area, adhering to the hotel's standards of excellence
Maintain a thorough understanding of all hotel and pool amenities, including food and beverage offerings, and effectively communicate them to guests.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming
Complete all other duties as assigned by manager