Pool Attendant - Temporary during Pool Season, $12 per hour + tips

Hotel Emma•San Antonio, TX

1d•$12•Onsite

About The Position

Pool Attendant- Bartender/Server/Runner Basic Function: Duties include but are not limited to: Prepare alcohol or non-alcohol beverages for pool bar, take food orders and run orders as required. Interact with customers, take orders and serve food and drinks. Assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Plan and present pool food and beverage menu. Primary Responsibilities: Maintain complete knowledge of and comply with all departmental policies, service procedures and standards Ensure that standards are maintained at a superior level on a daily basis Maintain complete knowledge of correct maintenance and use of equipment, Use equipment only as intended Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests Maintain positive internal and external guest relation at all times Takes pride in personal appearance and follows hotel grooming guidelines Be familiar with all Hotel services, features, local attraction and activities to respond to guest inquiries accurately Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in pool bar or other food and beverage outlet. Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list. Maintain complete knowledge of designated glassware and garnishes for drinks. Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices. Maintain complete knowledge of pool layout, locations and room numbers/names. Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes. Knowledge of daily house count, arrivals/departures, VIPs Knowledge of scheduled in-house group activities, locations and times. Maintain knowledge of Toast system and manual systems. Access all functions of the Toast system in accordance to specifications Ensure that standards are maintained at a superior level on a daily basis Communicates with all staff members and liaises with associated departments Complete all daily and weekly duties in a efficiently and effectively Set up and maintain proper items and let your General Manager know of any shortages Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards Ensure accuracy of guests name and room number of each order. Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures Ensure timely delivery of orders Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper procedures Adhere to all room payments and credit policies/procedures. Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc. Communicates with all staff members and liaises with associated departments Required to post charges in Toast and keep accurate detailed reports of all transactions Responsible for cleanliness and organization of pool bar. Must maintain accurate inventory of all products daily. Daily and weekly product checks ensuring expired items are removed, counted and recorded Perform all other reasonably required job related duties

Requirements

High school diploma or equivalent
Minimum (2) two years previous experience in a luxury or ultra-luxury environment
Minimum (1) one year Bartending and Serving experience
Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture
Flexible schedule required, to include AM/PM, weekends and holidays
Tabc certificate and food handlers certificate up to date.

Responsibilities

Prepare alcohol or non-alcohol beverages for pool bar
Take food orders and run orders as required
Interact with customers, take orders and serve food and drinks
Assess customers' needs and preferences and make recommendations
Mix ingredients to prepare cocktails
Plan and present pool food and beverage menu
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment, Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests
Maintain positive internal and external guest relation at all times
Takes pride in personal appearance and follows hotel grooming guidelines
Be familiar with all Hotel services, features, local attraction and activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in pool bar or other food and beverage outlet.
Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of pool layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes.
Knowledge of daily house count, arrivals/departures, VIPs
Knowledge of scheduled in-house group activities, locations and times.
Maintain knowledge of Toast system and manual systems.
Access all functions of the Toast system in accordance to specifications
Ensure that standards are maintained at a superior level on a daily basis
Communicates with all staff members and liaises with associated departments
Complete all daily and weekly duties in a efficiently and effectively
Set up and maintain proper items and let your General Manager know of any shortages
Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
Ensure accuracy of guests name and room number of each order.
Input orders into system; ensure authorization for room charges.
When system is down, obtain manual checks and follow all accounting procedures
Ensure timely delivery of orders
Settle all checks opened under own I.D. number.
Settle all checks before leaving by following proper procedures
Adhere to all room payments and credit policies/procedures.
Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc.
Communicates with all staff members and liaises with associated departments
Required to post charges in Toast and keep accurate detailed reports of all transactions
Responsible for cleanliness and organization of pool bar.
Must maintain accurate inventory of all products daily.
Daily and weekly product checks ensuring expired items are removed, counted and recorded
Perform all other reasonably required job related duties